FAQs for parents

 

Why do I need to pay during the summer holidays?

The monthly payment you pay is your ANNUAL COST of attending split into 12 equal monthly payments. This means payments is still due where holidays occur. This is the simplest and more affordable way to pay for your children's classes.

What if my child no longer wants to attend?

You can submit cancellation via our form on our "Fees & Subscriptions" page. Our cancellation period is 30 days.

Can I still pay in a different way?

No. After much research we have came to the decision that monthly payment is the most convenient and affordable way to take payments for all parents. Streamlining our payment options allows us to keep our admin to a minimum, and focus on teaching and continually improve classes.

Do I get a refund for missed classes?

No, your payment secures your child's place on that class register for the academic year and is not based on a week by week attendance.

Can I pause my place and come back?

We can not guarantee your place will still available and we are unable to pause payments. Should you wish to re-join after cancelling (and we hope you do) you can re-book online or join our waiting lists until a space becomes available.

 

If I cancel can I still come to classes during the cancellation period?

You are entitled to still attend classes during your 30 day cancellation period. You will receive an email confirming your final date once your cancellation has been received.  

Why do you have a cancellation period?

Our administration system is always set up a month in advance and all cancellations must have a processing time. Alongside the administrative side of cancellations every teacher lesson plans for their class at least a term in advance and our registers are carefully monitored by our faculty and admin teams to ensure students are receiving the best experience and personal tuition available. When a student cancels it means re-evaluating that class, any examination or performance plans and any student registrations applicable to that session.